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Which is the best online QR-code ordering software for restaurants?
Written by Jonas Square on Mar. 22nd 2021
ONLINE QR-code ordering is an excellent solution when your customers are already at your business or if you can direct them to your website since it is way cheaper than an online ordering market like uber eats.
Online QR-code Ordering Software - Best Online Menu
To learn what kinds of online ordering software exist worldwide follow this link...


We have a long career in the hospitality industry (Hotels, Restaurants, Cafes, Bars). What we have learned is that to define the best QR-code ordering software, one should assess the below criteria:

1) What are the main features of the solution?
It can provide the possibility for:
• Customers to call a waiter for help.
• Customers to place orders and pay while they are at the business (dine-in contactless ordering).
• Customers to place orders and pay while they are at home (delivery or takeaway).
• Staff to place orders via tablets.
• Companies to view in-depth analytics and statistics.
Features of QR-code ordering software


2) How easy to manage the online ordering software is?
It can provide a web-dashboard where you can:
• Create and edit your digital menu.
• Configure all the available options for each dish. This way, customers will be able to customize their dishes when placing an order. For example, choose how their steak should be cooked and what should be the side dish.
• Create discount coupons.
• Setup time schedulers to configure what to display on your menu for different times and days.
• Maintain multiple menus for multiple shops (physical locations).

Upon receiving each order, the business can "Accept", "Decline", "Set preparation time," and so forth. It can receive orders on different kind of peripherals:
• Printers.
• Tablets.
• PCs.
• POS systems (With POS integration, you can receive the orders placed by customers directly on your POS system).
Managing orders using QR code ordering software


3) How secure is it & how it prevents abuse?
• The online ordering software should be accessed only over HTTPS. HTTPS is the same security that banks use.
• Certified global payment processors should process payments. Credit cards should be saved for reuse on subsequent orders, but the payment processors should hold the details.
• Account details should be saved encrypted in the database.
• The customer should be notified in case of an internet connectivity issue.
• Digital ordering software should have 2-step ordering confirmation procedures to avoid accidental orders.
• The digital ordering system should have user verification options. For example, it could ask users to insert their phone number and get an SMS with a verification code to proceed with their order.
• The platform should have time-outs. Users should have a specific amount of time to place an order from when they scan a QR-code. After expiration, rescan should be required.
• The solution should have congestion control, features that allow the business to control what the customers can order and avoid congestion in the kitchen or the bar.
Secure online ordering software


4) How intuitive is the digital menu for the user?
Regarding a digital menu, there are some best practices that you should always have in mind. These best practices can be interpreted into the below features:
• Multi-level category structure (a menu should not show ALL the items in one long, never-ending page).
• Thumbnails(small photos) for dishes that get enlarged when clicked.
• Promotional banners.
• Popular dishes, special offers, recommended items, favorites, limited tags.
• Allergens, diets, freshness, and spiciness labels.
• Clear differentiation between titles, descriptions, prices, tags, and labels.
• Multiple languages.
• History of orders.
• Search feature.
Intuitive digital menu for restaurants


5) How appealing is it to the user?
There are 2 kinds of solutions:
• Responsive: This kind of design means that the online ordering portal is constantly adapting to the screen size and shows everything coherently on a smartphone, a tablet, or a desktop. Responsive solutions are very appealing to the user. 
• Static: When the online ordering portal is not adapting to the screen's size. The user will have to zoom-in and zoom-out, scroll horizontally and vertically to use the electronic menu. It is by far the most unappealing solution possible. 
online ordering software with responsive design


6) How easy is it for a user to access it?
There are 2 kinds of solutions:
• Web-App (Web-application software): This is the easiest way for your customers to access your digital ordering software since it is actually a website, so there are no extra steps for your customer.
• Mob-App (Mobile-application software): This is the most challenging way for your customers since they will have to download a new application on their device. Research has shown that adoption is very unlikely. You will usually have to spend money to have people download and use your mobile application.

To share the link for your digital ordering service, you will need to place QR-codes or/and NFC-tags at their table or room (this is called contactless ordering).


7) How much does it cost?
There are 3 options:
• Recurring monthly or yearly fees.
• Commission fee on each order.
• Combination of the above.


QuiQi Best Online Menu And Best Online Ordering Software
Some aspects might be more critical than others to each business owner. Still, ALL of the above should be considered when selecting the best online QR-code ordering software. 

Our recommendation is "QuiQi" because: 

1. Customers can place orders and pay while they are at the business (dine-in) or home (delivery/takeaway). Staff can place orders via tablets. Companies can view in-depth analytics and statistics.
2. QuiQi is easy to manage through a web-dashboard to create your digital menus, configure dish customizations, create discount coupons, and setup time schedulers. 
3. Orders can be received on numerous kinds of peripherals such as printers, tablets, and POS systems. Upon receiving each order business can "Accept" or "Decline".
4. It is secure and prevents abuse; accessed only over HTTPS. Payments are processed by certified global payment companies. It has a 2-step ordering confirmation procedure, phone verification OTP option, congestion control, and time-outs.
5. It implements the universal best practices, such as multi-categories, multi-language, search feature, history, image display.
6. It has a responsive design that adapts to different screen sizes, so it is always beautiful, no matter the size of the device.
7. It is a cloud web application; thus, the user can simply view the eMenu in their web browser without downloading a mobile application.
8. Each company can create its e-Menu through a web-dashboard and edit it anytime.
9. It generates the QR-codes for contactless ordering.
10. It works worldwide, and anyone can configure it without any technical knowledge.
11. It charges a small percentage fee on each order. This is a fair pricing model since everyone is charged based on its actual use and provides the resources to the QuiQi company in order to maintain support on the highest level.

VERDICT FOR THE BEST ONLINE QR-CODE ORDERING SOFTWARE: QuiQi


QuiQi Best Digital Menu And Best Online QR-code Ordering Software
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QuiQi Best Online Menu And Best Online Ordering
About QuiQi
In the HoReCa environment, for most of the businesses, automation, efficiency, and speed are the key factors of their success. An entire industry was created based on these values. One, if not the most, fundamental problem yet to be solved, is the line of communication from the customer to the kitchen and vice versa.

 
Our objective is to minimize the number of actions needed and therefore maximize the efficiency and the speed of service. Our solution allows users to browse a digital menu, place an order, call a waiter for help, and pay directly from their smartphone. 

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About Author:  Jonas Square

CEO of QuiQi
CEO of JoinMyWifi
10+ year expericence in the HoReCa industry
Man in suit standing
In The News
  • Fact 1 - about 60-65% of people use QR Codes on a daily basis for the abovementioned uses. 
  • Fact 2 - 91% of active iOS users have access to QR Code scanners due to the installation of iOS 12 and above 
  • Fact 3 - Consumer usage of QR Codes will be 5.3 billion QR Code coupons to be redeemed by smartphones by 2022 and 1 billion smartphones will access QR Codes. 
  • Fact 4 - In Brazil, 75% of shoppers are ready to scan QR Codes on a regular basis to access shopping assistance. (Packaging Insights, 2019)
  • Fact 5 - Fortune 500 companies like Google, Nike and Amazon have added Qr Codes to their marketing stack
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