QuiQi
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CUSTOM JAVASCRIPT / HTML
Return on Investment for e-Menu
Case: Traditional menus (OLD)
Our research has shown that a restaurant which serves starters, platters, main dishes with dishes of the day, desserts, refreshments, beers, wines and cocktails has a menu that consists of 5 pages on average (per language) and revamps the menu and dishes every 2-3 of years.
To create each menu a lot of back and forth communication is needed amongst the person who is creating the menu, the chef, the designer and the person who will print the menus.
With paper menus you cannot easily make changes every time you find a typo or every time a price has changed, you cannot update it live when a dish becomes unavailable and you cannot easily manage different dishes per day. Nonetheless every time you decide to make changes, the above process must take place which is time and money consuming.
Taking all the above in consideration we found that maintaining traditional menus has the below average cost:
Average cost: €1158/year
Case: e-Menus using QR-codes (NEW)
Electronic menus solve a lot of the issues that traditional menus have and are more cost effective.
-One person can be in charge of all the changes that need to happen within the menu with no back and forth communication with others and no waiting time.
-Typos and prices can be changed very easily.
-Unavailable dishes can be updated live while the business is open.
-Dishes of the day can be easily selected every morning upon business opening.
The cost for the e-Menu usage is fixed and the same for any kind of business, large or small:
Cost of QuiQi: €249/year
Return on Investment for e-Ordering
Case: Waiters place orders (OLD)
Our test case was at a restaurant working 6 nights per week with a capacity of 150 customers serving inside and outside. The specific restaurant served starters, platters, main dishes with dishes of the day, desserts, refreshments, beers, wines and cocktails. Each waiter placed on average 26 orders per shift.
During our research we observed a lot of issues and delays with this model. The customers were waiting to get the menus upon arriving.
They were waiting for a waiter every time they wanted to order something. They were waiting for the check and payment process at the end.
Other problems we experienced were: Dishes of the day were aurally provided to the customers and were difficult to remember. Customers sometimes were decided on a dish just to learn from the waiter that it was unavailable. Different items were served than those ordered and it was difficult to find out where the miscommunication happened.
Lastly, what was communicated from the business owner was that it is very difficult to find good staff and keep them.
The average cost of a waiter at the specific business is shown below:
Average cost of waiter: €11.213/year
Case: Customers place orders via QR-codes (NEW)
Our experiment was to try and replace just 1 waiter at the specific restaurant with QuiQi online ordering, find out the pros and cons and also calculate the difference in costs.
The pros:
-Waiting times were decreased dramatically for the customers
-Staff spent less time on taking orders and running back and forth.
-By making it easier for customers to order an increase in drink sales was observed.
The cons:
-The staff needs training on using QuiQi because there is a difference in operation while QuiQi is used.
-A POS integration seems to be needed, because during the test, staff had to enter the QuiQi orders manually into the POS.
Below the total cost for the QuiQi ordering usage is shown for the respective business. It was a huge 10X decreace for the business:
Cost of QuiQi: €970/year
Return on Investment
for e-Menu
Case: Traditional menus (OLD)
Average cost:€1158/year
Our research has shown that a restaurant which serves starters, platters, main dishes with dishes of the day, desserts, refreshments, beers, wines and cocktails has a menu that consists of 5 pages on average (per language) and revamps the menu and dishes every 2-3 of years.
To create each menu a lot of back and forth communication is needed amongst the person who is creating the menu, the chef, the designer and the person who will print the menus.
With paper menus you cannot easily make changes every time you find a typo or every time a price has changed, you cannot update it live when a dish becomes unavailable and you cannot easily manage different dishes per day. Nonetheless every time you decide to make changes, the above process must take place which is time and money consuming.
Taking all the above in consideration we found that maintaining traditional menus has the above average cost.
Case: e-Menus using QR-codes (NEW)
Cost of QuiQi:
€249/year
Electronic menus solve a lot of the issues that traditional menus have and are more cost effective.
-One person can be in charge of all the changes that need to happen within the menu with no back and forth communication with others and no waiting time.
-Typos and prices can be changed very easily.
-Unavailable dishes can be updated live while the business is open.
-Dishes of the day can be easily selected every morning upon business opening.
The cost for the e-Menu usage is fixed and the same for any kind of business, large or small - shown above.
Return on Investment
for e-Ordering
Case: Waiters place orders (OLD)
Average cost of waiter: €11.213/year
Our test case was at a restaurant working 6 nights per week with a capacity of 150 customers serving inside and outside. The specific restaurant served starters, platters, main dishes with dishes of the day, desserts, refreshments, beers, wines and cocktails. Each waiter placed on average 26 orders per shift.
During our research we observed a lot of issues and delays with this model. The customers were waiting to get the menus upon arriving.
They were waiting for a waiter every time they wanted to order something. They were waiting for the check and payment process at the end.
Other problems we experienced were: Dishes of the day were aurally provided to the customers and were difficult to remember. Customers sometimes were decided on a dish just to learn from the waiter that it was unavailable. Different items were served than those ordered and it was difficult to find out where the miscommunication happened.
Lastly, what was communicated from the business owner was that it is very difficult to find good staff and keep them.
The average cost of a waiter at the specific business is shown above.
Case: Customers place orders
via QR-codes (NEW)
Cost of QuiQi:€970/year
Our experiment was to try and replace just 1 waiter at the specific restaurant with QuiQi online ordering, find out the pros and cons and also calculate the difference in costs.
The pros:
-Waiting times were decreased dramatically for the customers
-Staff spent less time on taking orders and running back and forth.
-By making it easier for customers to order an increase in drink sales was observed.
The cons:
-The staff needs training on using QuiQi because there is a difference in operation while QuiQi is used.
-A POS integration seems to be needed, because during the test, staff had to enter the QuiQi orders manually into the POS.
Below the total cost for the QuiQi ordering usage is shown for the respective business. It was a huge 10X decreace for the business - shown above.
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External links
Email: info@quiqi.net
Tel-1: 7000 9434
Tel-2: +357 22353546
Fax: +357 22263433
Address: 41C Archangelou, Strovolos, 2057 Nicosia, Cyprus
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